Privacy Policy

1. Information We Collect

We collect information necessary to provide and operate PitchMaster.

Account and Contact Information

When you create or use a PitchMaster account, we may collect:

• Your name
• Email address
• User account identifier
• Login and authentication information
• Assigned PitchMaster roles and permissions

Roles may include league administrator, club administrator, coach, referee, player, parent, or other authorised roles.

Football and Organisation Information

Depending on your role and how your organisation uses PitchMaster, the platform may process information relating to:

• Leagues
• Clubs
• Teams
• Players
• Coaches
• Referees
• Fixtures
• Match results
• League standings
• Player registrations
• Announcements
• Match-day information
• Team and league records

Some of this information may be entered by league administrators, clubs, coaches, parents, players, or other authorised users.

User Content

PitchMaster may allow authorised users to upload or submit content, including:

• Photos
• Images
• Documents
• Announcements
• Team information
• Player information
• Match information
• Other content submitted through the platform

Device and Notification Information

If you enable push notifications, we may process device-related identifiers or push notification registration tokens.

These identifiers are used to deliver PitchMaster notifications to your device.

We do not use device identifiers for advertising tracking.

2. How We Use Information

We use information collected through PitchMaster primarily for app functionality, including to:

• Create and manage user accounts
• Authenticate users
• Provide role-based access
• Manage leagues, clubs, teams and players
• Manage fixtures and matches
• Display league standings
• Provide announcements and match information
• Store and retrieve user-submitted content
• Deliver push notifications
• Maintain account security
• Provide technical support
• Operate, maintain and improve the reliability of PitchMaster
• Prevent unauthorised access or misuse

PitchMaster does not use personal information for third-party advertising.

3. Role-Based Access

PitchMaster uses role-based permissions to control access to information.

The information available to a user depends on their authorised role and their relationship to a league, club, team, player, match or organisation.

For example, a league administrator may have broader access than a player or parent account.

Users should only access information they are authorised to view or manage.

4. Backend Infrastructure and Service Providers

PitchMaster uses third-party infrastructure providers to operate the service.

Supabase

PitchMaster uses Supabase for services that may include:

• User authentication
• Database services
• Secure data storage
• File storage
• Backend functionality
• Account and role management

Information necessary to provide PitchMaster may therefore be processed using Supabase infrastructure.

We may also use other technology providers where necessary for app hosting, notifications, email delivery, infrastructure, or operational services.

These providers process information only as necessary to provide their services to PitchMaster.

5. Push Notifications

PitchMaster may send notifications relating to league, club, team, match or account activity.

If you allow notifications, a device-specific push token may be associated with your PitchMaster account or device.

You can disable notifications through your device settings.

Push notification identifiers are not used for advertising tracking.

6. Tracking and Advertising

PitchMaster does not use the personal information described in this policy to track users across unrelated apps or websites for advertising purposes.

PitchMaster does not operate an advertising network and does not sell user information to advertisers.

7. Sale of Personal Information

We do not sell personal information.

We may share information with service providers only where reasonably necessary to operate, secure, support, or provide PitchMaster.

We may also disclose information where required by applicable law or a valid legal process.

8. Data Storage and Security

We use reasonable technical and organisational safeguards designed to protect PitchMaster information from:

• Unauthorised access
• Loss
• Misuse
• Unauthorised alteration
• Unauthorised disclosure

No internet-connected service can guarantee absolute security, but we work to maintain appropriate safeguards for the information processed through PitchMaster.

Users are responsible for protecting their login credentials and should not share passwords or authentication codes with unauthorised persons.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide PitchMaster services
• Maintain user and organisation records
• Fulfil contractual or operational requirements
• Resolve disputes
• Maintain security
• Comply with applicable legal obligations

Retention periods may vary depending on the type of information and the requirements of the relevant league, club, organisation or account.

Information may be deleted or anonymised when it is no longer reasonably required.

10. Account and Data Requests

Depending on applicable law and the nature of your relationship with PitchMaster, you may request:

• Access to personal information associated with your account
• Correction of inaccurate information
• Deletion of certain personal information
• Assistance with account closure
• Information about how your data is processed

Some data may need to be retained where required for legitimate operational, contractual, security, record-keeping, or legal purposes.

To make a privacy request, contact us using the details provided below.

11. Children and Young Users

PitchMaster may be used in football environments involving children and young players.

Where information about a minor is entered into PitchMaster, the relevant league, club, parent, guardian, or authorised organisation is responsible for ensuring that the information is provided and processed appropriately and in accordance with applicable law.

PitchMaster is designed as a football management platform and is not intended to provide behavioural advertising or profiling of children.

Where parental or guardian authorisation is required by law, organisations using PitchMaster should obtain the appropriate permission before submitting a child's personal information.

Parents or guardians may contact us regarding information associated with a minor.

12. Information Provided by Organisations

In some situations, information may be submitted to PitchMaster by a league, club, team, school, coach, administrator, parent, or other authorised organisation or person.

The organisation that provides the information may have its own responsibilities under applicable privacy and data protection laws.

Users should contact their league or club where a request relates specifically to information managed by that organisation.

13. International Processing

Technology infrastructure used by PitchMaster may process or store information in countries other than the country where a user is located.

Where applicable, we take reasonable steps to ensure that information is processed using appropriate safeguards.

14. Third-Party Links

PitchMaster may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of external websites or services. Users should review the privacy policy of any third-party service they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy when PitchMaster features, legal requirements, or data practices change.

When material updates are made, the effective date at the top of this policy will be updated.

We encourage users to review this policy periodically.

16. Contact Us

For privacy questions, account-related requests, or concerns about personal information processed through PitchMaster, contact: